Shipping & Returns FAQ
No custom duties for customers in the US!
- Deliveries to the USA are import sales tax and duty free up to a total value of $ 800. Total value means all your items and shipping costs. This $ 800 limit is also called DeMinimis Value, click here to read more on the pages of the U.S. customs and border protection!
How much is shipping?
- Lowest shipping price is US $ 9.50 which covers priority shipping including tracking and insurance worldwide. Most smaller/ lower price hair pieces and hair jewelry orders can be shipped for US $ 9.50. Larger/ more expensive hair pieces or several smaller ones usually come with US $ 13, several larger/ more expensive hair pieces with $ 16 shipping costs alltogether, of course!
Please check the exact shipping costs for your order in your cart!
When will I get my order?
- All our items are handmade to order, you find the delivery time per item on top of the item description. If you are ordering several items, the delivery times do NOT add, still your delivery time might be longer than the one shown in the item with the longes one of your order. Please contact us for any questions about this or when you need your item for a special occasion!
If regular delivery time is too long for you: Rush orders are sometimes possible at additional costs, please check our rush offer or contact us if you are late with your order.
Do you accept returns?
- Please understand that our items cannot be returned because they are customized i.e. hair pieces are custom-matched to your hair color. So they are made especially for you and cannot be returned or exchanged. Moreover most items cannot be returned due to health code laws as well, because we are not able to tell whether a hair piece has been worn or not, so we are not allowed to resell it.
Can I track my parcel?
- Yes, you can track your parcel at the USPS site (customers outside the US must use the tracking of their postal services).
What happens if my parcel gets lost or damaged?
- Naturally we will make and ship your order again in this case or refund you, in case you ordered a discontinued item so we cannot make you another one. Since all our parcels are insured and can be tracked, the postal services handle them carefully and it is easy for us to see if something gets lost and to reclaim our expenses from the postal services. On the other hand this means that the risk is very low, we've had 1 lost parcel every other year since 2009 only!
Read all details in our policies here!