Free Shipping Guarantee
0 % sales tax and no custom duties for customers in the U.S.!
Deliveries within the USA to all states are sales tax free and duty free up to a total value of $ 800. Total value means all your items and shipping costs. This $ 800 limit is also called DeMinimis Value, click here to read more on the pages of the U.S. customs and border protection!
Free shipping worldwide for all orders value US $ 35 and more!
You get free priority shipping including tracking (at www.usps.com for U.S. customers) and insurance for all orders value $ 35 (sum of all items in your cart). Shipping costs $ 9.50 for all orders below $ 35 except hair color swatches which we ship for free as well and gift cards which you receive as PDF file through e-mail.
What happens if my parcel gets lost or damaged?
Naturally we will make and ship your order again in this case or refund you, in case you ordered a discontinued item and in which case we cannot make another one for you. Since all our parcels are insured and can be tracked, the postal services handle them carefully and it is easy for us to see if something gets lost and to reclaim our expenses from the postal services. On the other hand this means that the risk is very low, we've had 1 lost parcel within the U.S. since 2009 only!
When will I get my order?
All our items are handmade to order, you find the delivery time per item on top of the item description. If you are ordering several items, the delivery times do NOT add, still your delivery time might be longer than the one shown in the item with the longest one of your order. Please contact us for any questions about this or when you need your item for a special occasion!
If regular delivery time is too long for you: Rush orders are sometimes possible at additional costs, please check our rush offer or contact us if you are late with your order.
Do you accept returns?
Please understand that our items cannot be returned because they are customized i.e. hair pieces are custom-matched to your own hair color. So they are made especially for you and cannot be returned or exchanged. Moreover most items cannot be returned due to health code laws as well, because we are not able to tell whether a hair piece has been worn or not, so we are not allowed to resell it.
Read all details in our policies here!